FAQ

Links marked ↗ open the Cashodilo app if it is installed on this device.

Getting started

Do I need an account?

No. The app works from the first second with an anonymous account. Link an Apple or Google identity when you want to keep your coins across devices, and before your first payout.

Where is Cashodilo available?

In selected countries in North America and Europe, and we keep adding more. The App Store and Google Play show whether the app is available where you live. Your country is set once, from your network location when you first open the app. If your country is not supported yet, the app shows a waiting list.

How old do I have to be?

At least 16. PayPal and Swish have their own rule and require you to be 18; until then you can redeem gift cards and reward codes.

What is a coin worth?

The rewards catalog shows the coin price of every reward. The rate depends on your country and the reward, so always check the reward you are aiming for.

Earning coins

I played a game but the coins have not arrived

Coins for games are sent to us by our partner Adjoe after they measure your play time, not by the app itself. Give it up to 24 hours. Then check:

1. Play time is measured on Android only when usage access is granted. Open Games; if the app asks for usage access, grant it in the system settings it opens.
2. The game must be installed through Cashodilo, on the same device. A game you already had, or installed from the store directly, is not tracked.
3. Check your coin history under Profile → Coin history. Some games pay in levels or time milestones, so the first credit can take a while.

Still nothing after 24 hours? Write to us from Profile → Support with the game's name and roughly when you played.

"Install not verified": what does that mean?

The partner could not confirm that the game was installed from your Cashodilo click. Common causes: the game was installed before you tapped it in Cashodilo, the install happened on another device, a VPN was on, or the app store took long enough that the click expired. Uninstalling and re-installing through the app usually does not help because the first install is the one that counts. If you believe the install was genuine, contact support with the game name.

Does a VPN affect earnings?

Yes. Games and surveys are paid per country, so partners refuse activity that appears to come from a different country than your account. With a VPN on, the games list may show "no offers", surveys may screen you out, and completed activity may not be credited. Turn the VPN off while you use Cashodilo. Using a VPN to appear in another country breaks the Terms.

Why do I see no games or surveys?

Offers depend on your country, device and what you already installed. Try again later; the catalog refreshes several times a day. If the screen says your device is blocked or shows a country mismatch, that comes from the partner's checks; a VPN or an emulator is the usual reason.

Payouts

How long does a payout take?

Redeeming a reward deducts the coins immediately and creates an order. A person reviews every order; the app shows the usual review time on the order. A first payout, a large one, or an account with unusual activity may take longer. You get a notification when it is sent.

What are the minimum amounts and currencies?

Minimums are shown in the catalog. Every reward is priced in your country's reward currency (US dollars, euros or Swedish kronor), which is shown on the reward. Where PayPal has to convert to your account's currency, PayPal's own rates apply.

My PayPal payout says "unclaimed" or is on hold

PayPal marks a payout unclaimed when the receiving email address has no PayPal account or the account cannot accept money in that currency. Check that the address under Profile → Payout method is the one on your PayPal account and that the account is verified. An unclaimed payment is returned to us after PayPal's holding period (typically 30 days), and we then re-credit the coins so you can redeem again.

A hold inside PayPal is between you and PayPal, usually a new PayPal account or a limitation on it. We cannot lift it; PayPal's resolution centre can.

How do Swish payouts work?

Swish is available in Sweden. Under Profile → Payout method you link your Swish number and the personnummer it is registered to; both must be yours, and you must be 18. The link is made once. If your number changes, write to support and we reset it. Swish payouts usually arrive within minutes of approval and cannot be recalled.

Where is my gift-card code?

Open the order under Rewards → History and tap Reveal. You can also have the code emailed to you from the same screen. Treat the code like cash: once it is revealed we cannot replace it. The brand's own expiry date applies.

My order was rejected

The reason is shown on the order and the coins are back in your balance. Most rejections are a mismatch between the payout account and yours, or activity that a partner reversed. You can reply to the rejection from Profile → Support.

Referrals

How do referrals work?

Share your code or link from Profile → Invite friends. When your friend's first reward order is approved you both receive a bonus, and from then on you earn a share of what they earn from games and surveys. Nothing is paid at sign-up. Full rules: Referral Terms.

My friend joined but I got nothing

That is expected until your friend's first payout is approved. Also check that your friend entered your code before their first payout and is not on the same device as you.

Your account

Why was my account blocked?

We block accounts that we have reason to believe were used for fraud or in breach of the Terms, for example a second account, a VPN or emulator, or activity a partner reversed. A blocked account cannot earn or redeem, open orders are cancelled, and there is no claim to its coins or rewards. A person makes every blocking decision. If you think it was wrong, write to support@cashodilo.com within 30 days and we will look at it again.

How do I delete my account?

In the app: Profile → Delete account. An order that is still being processed has to finish first. Without the app, email support@cashodilo.com from the address linked to your account. What is deleted and what we keep is explained on the Delete your account page.

I reinstalled the app and my coins are gone

An account that was never linked to Apple or Google lives on the device only. Link an identity before reinstalling or switching phones. If you had linked one, sign in again with the same identity from Profile.

Can I have two accounts?

No. One account per person, one person per account. A second account on the same device is detected and neither will be able to cash out.

How do I contact support?

Profile → Support in the app, or support@cashodilo.com. See the Contact page for what to include.