Delete your account
How to delete your Cashodilo account from the app or by email, what is deleted, what we have to keep, and how long it takes.
Last updated
You can delete your Cashodilo account yourself, at any time, without asking us. This page is the one linked from the App Store and Google Play.
Before you delete
- Coins that are not redeemed are lost. Redeem first if you can.
- An order that is still being processed blocks deletion until it is completed or rejected. The app shows you the order and lets you wait for it or contact support.
- Deletion is immediate and cannot be undone. A new install starts a new account with no history, and no second welcome bonus.
Delete from the app
- Open Profile.
- Tap Delete account.
- Read what will happen and confirm.
The app signs you out at once. The deletion itself runs on our servers within minutes.
Delete by email
If you no longer have the app, email support@cashodilo.com with the subject "Delete my account" from the email address linked to your account (Apple or Google). If your account was never linked, tell us the referral code shown under Profile, or a payout you received, so we can find it. We confirm the deletion by reply within 7 days.
What is deleted
Everything that identifies you and everything the app needs to serve you:
- your sign-in identities; every session is revoked;
- your profile: email, name, birthday, gender, display name, avatar, notification preferences, reward goal;
- your PayPal connection: email, name and address are removed on our side (we cannot delete anything inside your PayPal account);
- your Swish personnummer;
- push tokens and notification preferences;
- your support chats and the screenshots in them.
Analytics and crash data linked to your account identifier are deleted at the end of their retention periods (12 months and 90 days); you may ask us to delete them earlier.
What we keep, and why
| Record | Purpose | Retention |
|---|---|---|
| Coin records, orders, payout and referral records, account status history and acceptances of the Terms | Swedish bookkeeping law; handling of disputes | 7 years after the end of the calendar year |
| Records required to prevent fraud and abuse, such as hashed device identifiers | Fraud and abuse prevention | Up to 3 years after deletion |
| Device and network data | Investigation of fraud relating to past payouts | 180 days from collection |
| Support emails | Follow-up questions and disputes | 24 months after the last message |
These records are kept on the legal bases of legal obligation and legitimate interest in fraud prevention (GDPR Art. 6(1)(c) and (f)) and are no longer linked to a person once the account is gone.
Partners
Adjoe, CPX Research, Prime Surveys, PayPal and Swish hold their own records under their own policies. We stop sending them your data at deletion; to have them delete what they hold, contact them directly or ask us at support@cashodilo.com and we will forward the request.
Questions
support@cashodilo.com. See also the Privacy Policy.