Cashodilo
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Contact

How to reach Cashodilo support and what to include so we can help quickly.

Last updated

Email

support@cashodilo.com

We answer within 2 business days. Support is available in English and German.

In the app

Open Profile → Support and tap Chat with us to write to our support team without leaving the app: pick a topic, describe the problem and attach a screenshot if it helps. We answer in the chat and, if you allow notifications, let you know when we reply. Contact us on the same screen opens an email with the details of your account filled in. Where chat is not available, the Support screen offers the email only.

What to include

So we can find your account and answer in one go:

  • the referral code shown under Profile (it identifies your account without your email);
  • your platform (iOS or Android) and app version (Profile → About);
  • for missing coins: the game or survey name and roughly when;
  • for payouts: the order date and amount;
  • screenshots if something looks wrong.

Please do not send passwords, full card numbers or ID documents. We never ask for them.

Before you write

The FAQ covers coins that have not arrived, unverified installs, VPNs, payout times and PayPal holds.

Requests under the GDPR or other privacy laws go to the same address. See the Privacy Policy for what you can ask and how we verify requests. To delete your account, use the app or see Delete your account.

Company

Cashodilo is operated by Nova Universe AB, Sweden.